The biggest takeaway and most effective method for me was the sharing of values. Sharing just 1 word with my staff (excellence) gave them something to strive for and something to judge their own efforts against.
Since attending Mark’s seminar in November we have not lost a single member of our team (turnover previously was fast and furious), our staff morale is at it’s highest, our sales have grown and grown and our guests are having the best experiences with us.
Mark said that through his work I would see dramatic changes and it’s absolutely true. From my own experience I can hand on heart say that the seminar will question how you currently operate your business and conduct your personal life, giving you the tools and the courage to improve with only your dedication the limit to your success.